Policy & Terms

In the course of serving its customers, Redbrooke acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data - is provided to Redbrooke by its customers in order to establish service. Other information - such as the customer's account status, choice of services, and customer logs - is created and maintained by Redbrooke in the normal course of providing service. Redbrooke DOES NOT use cookies, which are small pieces of information that a web site can store in a designated file on a user's computer for various reasons (e.g. sold to third party business for soliciting product etc).

This Privacy Policy applies only to Redbrooke treatment of data collected online, and does not apply to any offline data collection practices or to the data collection practices of Redbrooke customers, or any entities affiliated with Redbrooke Also, please note that use of Redbrooke website constitutes acceptance of this Privacy Policy.

Redbrooke policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Redbrooke policies and procedures are subject to change.
Changes will be posted to the website and users agree to be bound by those changes.

Redbrooke will not otherwise disclose its customers' personal and account information unless Redbrooke has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Redbrooke, Redbrooke customers, or others, or where Redbrooke has a good faith belief that the law requires such disclosure.

Redbrooke also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Redbrooke stores or transmits for its customers. The circumstances under which Redbrooke will disclose such electronic customer communications are when:

1. it is necessary to protect the legitimate interests of Redbrooke and its customers;

2. it is required to cooperate with interception orders, warrants, or other legal process that Redbrooke determines in its sole discretion to be valid and enforceable; and

3. it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Redbrooke and appear to pertain to the commission of a crime.

Redbrooke disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others.

Terms and Conditions

Charter Policy

1. The rate presented to you prior to your trip is an initial estimate of the cost of service as reserved. Rates and availability are subject to change without notice. Wait time or additional services may change your rate. ADDITIONAL CHARGES Tolls, parking and other surcharges that cannot be calculated prior to service are not included in the estimate. Hourly charters are based on the time from which the vehicle leaves the garage and returns to the garage. Waiting time at pickup locations and stops en route in excess of fifteen (15) minutes will result in hourly billing. There is a 30 minute wait time for airport pickups. The customer has 30 minutes from the time the plane lands to call and let us know that they have landed and will be out shortly. After 45 minutes, if we have not been contacted by the client, the client will be charged as a no-show and the driver can leave at his or her discretion. If you experience difficulty locating your chauffeur, please call the telephone number listed on your confirmation message next to your reservation number. Leaving your pick-up location without notifying Redbrooke may result in a "no-show" charge. Company is not liable in the event of mechanical breakdown while in route and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. Not responsible for delays caused by unsafe road conditions, traffic due to car accident's special events etc. Not responsible for articles left in the vehicles. Balances to be paid on the run date. CANCELLATION AND CHANGES To change or cancel a reservation, please call 800-648-1497 for calls outside of the U.S. and Canada. Cancellations must be received at least 2 hours in advance of the service pick-up time for most U.S. and Canadian locations and up to 48 hours in advance for international reservations.
Airport Transfers*

٠ Waiting time at pickup locations and at stops en route in excess of fifteen (15) minutes will result in a wait charge.
٠ There is an additional $10 charge for stops off route within 15 minutes. Stops off route in excess of fifteen (15) minutes revert to hourly billing.

Cancellation Policy

Redbrooke reservation dispatch is available 24 hours a day and 7 days a week including all holidays. In order to provide the best availability for all of our guests, our cancellation policy is as follows:

٠ Cancellations must be made at least 24 hours in advance.
٠ Cancellations made within 24 hours of the pickup time must be done by phone only.
٠ Cancellations made on the day of service (within 2 hours) must be done by phone only and will incur a charge of the full rate.

Redbrooke Limousine Inc.